![]() You are a developer and use a Bluetooth headset to listen to banging tracks and deep cuts while developing.įlex also provides a config flag.You have customized Flex to receive calls over non-WebRTC devices.You are a messaging-only contact center and do not make or receive calls.You might want to keep this feature off for the following reasons: How do I turn the audio device check feature on / off? The Flex UI checks the audio device on every browser refresh AND on any changes in the available device list. Once the device list has been updated, the Flex UI will check for available devices again. We strongly advise users to switch to an unavailable state as soon as the error occurs so that further calls can be properly routed to other agents. Reservations will be rejected until the user fixes the device issue. The Flex UI will show the user an error describing the issue. If the Flex UI doesn't find any devices, it will reject all incoming and outgoing calls by rejecting the task reservation. What happens if Flex UI couldn't access any devices? If the Flex UI is able to access the device, then it will use the device for incoming and outgoing calls. In most cases, it will be a default device. To make sure that your audio device is ready to be used when you start receiving or making calls, the Flex UI will try to access an audio device from the list of available devices when Flex starts up, the browser window refreshes, or the available device list changes. Browser permissions for Microphone access have not been granted.The most common issues with accessing the audio device are: ![]() Go to section "How do I turn the audio device check feature on / off?" below, to find out more. If you still would like to turn it off, you can do so with Flex UI configuration. ![]() Starting from version 1.25 of Flex UI, Initial audio device check (previously in Pilot release) is GA and will be enabled by default for all accounts. ![]()
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